Help, without the hold music.
Blindspot is built by a small team, and the same people answer the mail. Tell us what's up and we'll get you back on the street — usually within two business days.
Last updated: 17 August 2026One inbox, humans attached.
Every message is read by a person. You'll usually hear back within two business days.
See something? Report it.
If a sticker, a profile or a shared spot crosses a line, we want it in front of us — and gone if it breaks the rules.
- Open the contact form and pick Report a sticker or a player.
- Tell us what you saw and where — the player's name, a screenshot if you have one, or the catalog number from the sticker's detail view.
- A human reviews it. Content and accounts that break the rules are removed.
Want a player kept away from you? Say so in the same report and we'll block them for you.
Apple holds the wallet.
The camera is free. VIP Pass is the optional subscription — $1.99 weekly, $4.99 monthly, or $29.99 yearly with the first 3 days free — and every part of the billing runs through Apple, not through us. The full detail is in the subscription terms.
Cancel or change your plan. On your iPhone, open Settings, tap your name at the top, then Subscriptions, then Blindspot. Cancelling stops the renewal; the time you've already paid for keeps running until the period ends.
Restore on a new phone. Subscriptions live on your Apple ID, not on the phone. Sign into the App Store with the same Apple ID and your subscription comes with you. If it hasn't shown up, tell us.
Refunds. Refunds are handled by Apple, not by Blindspot. Request one at reportaproblem.apple.com — sign in, find the charge, and choose the refund option.
Leaving? One message.
You can delete your account from inside the app: Settings → Account → Delete Account. It's scheduled with a 14-day grace period, so signing back in within two weeks restores everything exactly as it was; after that it's permanent. Prefer we did it? Send us a message from the address on the account and pick Delete my account.
Deleting the account doesn't cancel a subscription — that lives with Apple, so do that first (see № 03). Curious what we hold in the first place? The privacy policy is short and in plain English.
The common snags.
The camera says permission denied
The scan couldn't identify the car
My sticker looks wrong
My Garage looks empty or out of date
How do I find a friend's profile?
Still stuck?
Send us a message. Every one is read by the people who built the game.